At DineLine AI we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how DineLine AI (“we”, “us”, “our”) collects, uses, discloses, and stores personal information through this website and related services (the “Service”). This policy applies to all users of our website, including Customers, Restaurants, and visitors.
1. What Information We Collect
We collect information that you voluntarily provide and other data collected automatically when you interact with our website.
Personal Information You Provide
When you register, contact us, subscribe, or use our services, we may collect:
- Name
- Business name
- Email address
- Phone number
- Billing or payment information
- Other contact information provided via forms
Automatically Collected Information
We may also collect data automatically via website activity, such as IP address, device information, browser type, page interactions, and cookies and tracking technologies. This includes analytics and behavioural data used to help improve the Service.
2. How We Collect Your Information
- Website forms and registrations
- Service usage and account creation
- Cookies and tracking technologies on the website
- Third-party service integrations
- Communication via email or phone
3. How We Use Your Information
We use personal data to:
- Provide and operate the Service
- Communicate with you (customer support and updates)
- Manage subscriptions and billing
- Improve user experience and Service functionality
- Personalise communications and marketing (with consent)
- Analyse and enhance website and services
We also process call recordings and related data for quality assurance and diagnostic purposes as explained in our Terms & Conditions.
4. How We Store, Use, Share, and Disclose Information
We store your personal data securely and use it to fulfil our service obligations. Personal data may be stored on secured servers hosted by our infrastructure providers, shared with third-party service providers who assist with operations (e.g., payment processors, analytics tools), and disclosed if required by law or legal process. We retain call records as permitted under the Terms & Conditions, and audio transcripts will be anonymised or deleted in accordance with agreed retention policies.
5. Cookies & Tracking Tools
We and our third-party partners use cookies, web beacons, and similar tracking technologies to collect data about your interaction with the website, to enable functionality, track usage and analytics, and deliver personalised content. You may control cookies through your browser settings or consent tools available on the website. See our Cookie Policy.
6. Your Rights and Choices
You may have rights under applicable privacy laws, including accessing your data, correcting inaccurate information, requesting deletion, and withdrawing consent. To exercise these rights, please contact us at the email below. We will respond within the timeframe required by law.
7. Communication With Users
We may contact you via email, phone, or other lawful communication channels to respond to inquiries, provide account or service updates, send promotional information (with consent), and share legal notices. You may unsubscribe from marketing communications at any time.
8. Changes to This Privacy Policy
We may modify this Privacy Policy as required by law or as our services evolve. Notice of material changes will be posted here with an updated date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
Email: admin@dinelineai.com
Address: CitiSoft Pty Ltd, ACN 673 804 683, 203 Fullarton Road, Eastwood SA 5063, Australia