This policy explains how DineLine AI handles personal information through its UK website and restaurant service. The supplier is CitiSoft Pty Ltd in Australia.
Information we handle
We collect the contact and business details you provide in enquiries, proposals and account registration, and the billing information required to provide the service. Website infrastructure also processes technical information such as IP address, browser and device details. Your country choice may be stored to remember which regional website you prefer.
When a restaurant uses DineLine, the service processes menu information, caller and order details, and associated call records or transcripts as required by the agreed service. The restaurant must provide appropriate information to its callers about its use of the service.
How we use information
We use information to respond to enquiries, configure and operate the restaurant service, manage proposals and billing, provide support and maintain security. Marketing communications and optional website tracking depend on the applicable permissions and your choices.
Providers, storage and international processing
Service providers may process information for hosting, payments, CRM, communications, support and analytics. DineLine’s supplier is based in Australia, and providing the service can involve processing outside the UK. Ask us for the data-processing arrangements and international-transfer information applicable to your restaurant before launch.
Card payments are handled by the payment provider. Information is retained for the service and legitimate business requirements, subject to the agreed retention arrangements and applicable law. Call-recording and transcript handling is described in the applicable service terms and any restaurant-specific data-processing agreement.
Your choices and rights
You can ask about access, correction, deletion, restriction, portability or objection where those rights apply. You can withdraw consent where processing relies on it and unsubscribe from marketing. Contact us with sufficient detail to identify the information concerned. We respond within the applicable legal timeframe.
UK individuals can also contact the Information Commissioner’s Office about data-protection concerns. If your request relates to an order at a restaurant, contact that restaurant too so it can identify the relevant service records.
Cookies and tracking
Optional analytics and marketing tracking on this website is activated according to your cookie choice. Use Cookie settings in the footer to update it. Read the UK cookie policy.
Contact and updates
Email admin@dinelineai.com. DineLine AI is provided by CitiSoft Pty Ltd, ACN 673 804 683, 203 Fullarton Road, Eastwood SA 5063, Australia.
Material changes to this policy will be published here. Restaurant-specific data-processing and retention arrangements should be confirmed during onboarding.