Support · integrations & billing

Integration & payment setup.

Connect your Square POS, enable guaranteed payments, and manage your DineLine AI billing details with these step-by-step guides.

Connecting your Square POS with DineLine

Overview

DineLine can connect with your Square POS system, allowing orders received through your AI assistant to automatically appear inside your Square account.

This helps your team manage orders more easily without manually transferring information between systems.

Benefits

With Square integration, you can:

  • Receive DineLine AI orders directly in Square
  • View customer and order information in one place
  • Reduce manual order entry
  • Improve your restaurant workflow

Before you start

Please make sure you have:

  • Access to your Square account
  • Your Square login details
  • Access to your DineLine dashboard

For security reasons, we recommend that the restaurant owner completes the Square login process.

If you would prefer assistance, the DineLine team can guide you through the setup.

How to connect Square

Step 1: Open your DineLine dashboard

  1. Log into your DineLine account.
  2. Open your restaurant dashboard.

Step 2: Open POS integration

  1. Select POS Integration.
  2. Choose Square.
  3. Click Connect Square.

Step 3: Sign into Square

  1. You will be redirected to Square.
  2. Enter your Square account details.
  3. Approve the connection.
  4. Once approved, you will return to DineLine.

Step 4: Test your connection

  1. Place a test order through your AI assistant.
  2. Open your Square dashboard.
  3. Confirm the order appears correctly.

Once the order appears in Square, your integration is active.

Frequently asked questions

Will my existing Square orders still work?
Yes. Your normal Square workflow will continue working.

Do I need a new Square account?
No. You can connect your existing restaurant Square account.

Can DineLine access my Square password?
No. Your Square login is handled securely through Square.

Guaranteed payments setup guide

Overview

Guaranteed Payments allows your restaurant to collect customer payments before processing selected orders.

This helps reduce:

  • Fake orders
  • Missed pickups
  • Unpaid orders

Payments are processed securely through Stripe.

How it works

  1. A customer places an order through our AI assistant.
  2. The customer receives a secure payment link.
  3. The customer completes payment.
  4. Your restaurant receives the order information.
  5. Your team prepares the order.

Benefits

Guaranteed Payments helps your restaurant:

  • Confirm orders before preparation
  • Reduce unpaid orders
  • Improve order reliability
  • Provide customers with a simple payment process

Setting up guaranteed payments

Step 1: Connect your payment account

The DineLine team will assist you with enabling payments.

You need access to:

  • Your business information
  • Payment account details

Step 2: Confirm payment setup

After connection:

  • A test transaction will be completed.
  • Payment processing will be checked.
  • Your team will confirm everything is working.

Customer experience

Customers will receive updates throughout the order process. Examples include:

  • Order received
  • Payment required
  • Payment successful
  • Order accepted

Managing orders

Your dashboard helps you understand payment progress:

  • Paid: The customer has successfully completed payment.
  • Awaiting Payment: The order has been created, but payment has not been completed yet.

Frequently asked questions

Are payments secure?
Yes. Payments are processed through Stripe.

Does the restaurant store customer card details?
No. Payment information is securely managed by the payment provider.

Managing your billing details

Overview

Your Billing section allows you to manage your DineLine subscription and payment information.

What you can manage

The Billing section allows you to:

  • View your current subscription
  • Update billing information

Updating your payment method

  1. Log into your DineLine dashboard.
  2. Open Billing.
  3. Select payment settings.
  4. Add your payment details.
  5. Save your changes.

Payment security

Your payment details are securely processed through our payment provider.

DineLine does not store your full card details.

Subscription changes

If you need to change your subscription, update your plan, or discuss billing options, please contact the DineLine support team.

Need help?

If you have any problems during setup, contact DineLine support and our team will assist you.