Can I keep my current restaurant phone number?+
Yes. DineLine AI works with your existing business number, so customers keep calling the same number, no changes, no updated marketing.
Can DineLine AI handle multiple callers at once?+
Yes, unlimited simultaneous callers. No busy tone, ever, at any rush. Every caller answered in one ring.
Can customers be transferred to a real staff member?+
Absolutely. DineLine AI transfers the caller to a real person whenever it's requested.
Can DineLine AI take orders in any language?+
DineLine AI handles 100+ languages natively, detecting and switching automatically, and even translating your menu.
Do I need to type my menu in?+
No. Upload your menu and DineLine AI ingests, structures and learns every item, option, allergen and price.
Can I adjust wait times or pause orders during busy hours?+
Yes. Fine-tune wait times, pause ordering in a rush, and adjust greeting, tone and style from your settings.
Can DineLine accept payment for orders placed by phone?+
Yes. DineLine can securely request payment from the customer as part of the phone ordering process. Once the order has been placed, the customer can complete payment using their mobile phone, making the entire ordering and payment experience quick and convenient.
How do Guaranteed Payments work?+
Once a customer has placed their order with DineLine AI, they can be sent a secure payment request to their mobile phone. The customer completes the payment, and the restaurant is notified when payment has been received so the order can be prepared.
Can I require customers to pay before I prepare their order?+
Yes. You can configure Guaranteed Payments so that payment must be received before the restaurant begins preparing the order. This gives you greater protection against unpaid orders, fake orders and no-shows. Alternatively, you can choose to allow selected orders to proceed without prepayment.
Can I customise what DineLine says during a call?+
Yes. You can customise what DineLine says at selected points throughout the call flow, allowing the experience to better match your restaurant, brand and operating procedures.
What parts of the call can I customise?+
You can tailor messaging at key stages of the call, including greetings, order instructions, pickup and delivery questions, payment messaging, order confirmation, wait-time information and closing messages.
Can DineLine send different parts of an order to different kitchens?+
Yes. Menu items can be assigned to specific kitchens or preparation stations. When an order is placed, DineLine automatically separates the relevant items and sends them to the correct printer.
Can I choose which printer each menu item is sent to?+
Yes. Menu items can be configured to route to their appropriate kitchen, bar or preparation-area printer, so each team receives the right items without having to manually separate the order.
Is DineLine a complete standalone voice ordering system?+
Yes. DineLine is a complete, end-to-end voice ordering system built for restaurants, from answering the call and taking the order through to payment and kitchen printing.
Does DineLine need to integrate with my POS?+
No. DineLine can operate as a complete standalone system, or integrate with your existing POS and other restaurant technology.
Do I need to replace my existing systems to use DineLine?+
No. DineLine is designed to work alongside the systems you already use, so you can add AI voice ordering without replacing technology that already works for your restaurant.
Can I temporarily make a menu item unavailable?+
Yes. If you run out of an item, you can simply mark it as temporarily unavailable in DineLine. The AI will immediately stop accepting orders for that item and let callers know that it is currently unavailable.
What happens if a customer tries to order an unavailable item?+
DineLine will politely tell the customer that the item is temporarily unavailable and ask them to choose something else. When the item is back in stock, simply make it available again and DineLine can immediately start taking orders for it.
Can I choose the voice my customers hear?+
Yes. DineLine offers a large library of voices with different ages, accents, personalities and speaking styles. You can select a voice that best matches your restaurant's brand and the experience you want your customers to have.
Can I choose a voice that suits my restaurant?+
Absolutely. DineLine has a large range of natural Australian and Aussie voices, so your restaurant can sound local, authentic and familiar to your customers. Choose from different personalities, ages, accents and speaking styles, from relaxed and playful to warm, polished and professional. DineLine can also use natural Australian expressions and vernacular where appropriate, helping the voice genuinely match your restaurant’s personality and style.
Can I have a voice that matches my restaurant's personality?+
Yes. Whether your restaurant is fun and casual, family-oriented, trendy, premium or sophisticated, you can select a voice and conversational style to match. The result is an AI ordering experience that feels much more like an extension of your restaurant's brand.