Yes. DineLine AI works with your existing business phone number, so customers can continue calling the same number they already use. This means there is no need to change your phone number or update marketing materials. 

Yes. DineLine AI can handle unlimited simultaneous callers, ensuring every incoming call is answered even during peak service periods such as lunch or dinner rush. Meaning your resturant never misses a call, order or request to book a table. 

Yes! DineLine gives you full control over how and when orders are accepted. Running behind or overwhelmed? Set a custom wait time, and DineLine will inform callers automatically. Need a breather? Pause new orders anytime—DineLine will still answer calls and let customers know you’re not currently accepting orders. Update wait times or pause the system in real time from your DineLine dashboard—no support calls needed. Stay in control, even during rushes!

Yes. If a caller requests to speak with a staff member or the AI cannot resolve the enquiry, or senses frustration, the system can automatically transfer the call to someone at the restaurant.

Absolutely! Customize DineLine settings to adjust how it answers calls, greets customers, upsells, and promotes menu deals.

Yes — DineLine is built to speak your customers’ language.

Using advanced AI, DineLine can understand and respond in over 100 languages, making it easy for customers to place orders in their preferred language — whether that’s Spanish, Mandarin, Arabic, Hindi, or anything else.

Here’s what it means for your restaurant

:

• Multilingual Voice Ordering DineLine can recognise the language your customer is speaking and switch to it automatically — no setup needed on their end.

• Menu Descriptions in Any Language DineLine can clearly explain your menu, including ingredients, portion sizes, and allergy info, in the caller’s native language — using natural, fluent speech.

• Accurate Order Taking It ensures the order is clearly understood and confirmed — just as if they were speaking to a staff member in their native language.

This feature helps you serve a wider, more diverse customer base with confidence and consistency — all without needing bilingual staff.

No manual entry required, it's incredibly easy.

With DineLine, you can set up your restaurant's menu in seconds. Just:

Take a photo of your printed menu with your phone Or upload an image file (PDF, JPG, PNG — anything!)

That’s it. DineLine’s AI will:

• Read and understand your menu automatically

• Sort and categorise items into mains, sides, drinks, and more

• Identify prices, options, and extras

• Learn the entire menu expertly, including item descriptions and allergen info if listed

There’s no need to type or format anything manually — making it fast, effortless, and accurate.

Whether you’re running a busy kitchen or launching a new location, DineLine gets you up and running in minutes — not hours.

DineLine is perfect for restaurants with non-English-speaking staff. It answers calls and takes orders fluently in English—or any language your customers prefer. No language barriers, no missed orders! Best of all, it’s affordable, easy to use, and works instantly—no training needed. Let DineLine handle the phone while you focus on what you do best. Start taking more orders today—no English required!

Yes. Dineline AI is designed to work alongside other services and increase restaurants' opportunity to take more orders, whether customers call your business directly and order through third party apps. And because Dineline AI doens’t take commissions per orders, you keep 100% of your earnings per order you take. So when your orders increase, so does your revenue.

Yes, Dineline AI is designed to work alongside your own Food Delivery system.