Everything you need to know.

DineLine AI is an AI-powered phone answering and voice ordering system designed specifically for restaurants. When customers call, it automatically answers the phone, understands the request, and can take food orders, answer menu questions and assist with common enquiries. It learns your menu, including items, prices, extras and allergens, so it can guide customers through their order naturally. Once confirmed, it sends the order straight to your POS, tablet or kitchen printer so staff can start preparing it right away.

DineLine AI costs from $3.50 per open hour while your restaurant is operating, and it's free outside your opening hours. There are no commissions on orders and no long-term contracts, so you only pay for the hours the system is actively answering calls. We also offer a demo so you can experience AI phone ordering before committing.

A DineLine AI account gives you access to your AI phone ordering dashboard. From there you can upload your menu, configure greetings, adjust call-handling settings and customise how the AI interacts with your customers.

Yes. DineLine AI works with your existing business number, so customers keep calling the same number they already use. There's no need to change your number or update your marketing.

Yes. DineLine AI handles unlimited simultaneous callers, so every incoming call is answered even during peak lunch or dinner rush. Your restaurant never misses a call, an order or a request to book a table.

Yes. DineLine AI works alongside your other services and increases your opportunity to take more orders, whether customers call you directly or order through third-party apps. And because DineLine AI doesn't take commissions, you keep 100% of your earnings on every order you take, so when your orders increase, so does your revenue.

Yes. DineLine AI is designed to work alongside your own food delivery system.

Yes. If a caller asks to speak with a staff member, the AI can't resolve an enquiry, or it senses frustration, the system can automatically transfer the call to someone at the restaurant.

Yes. You can customise how DineLine AI greets customers, answers calls, promotes deals and upsells items specific to your menu. You can also update wait times, pause orders if the kitchen gets busy, and control ordering rules in real time through the dashboard.

DineLine AI uses natural, conversational AI and natural language processing to understand customer requests during phone calls. When you upload a menu, the AI automatically analyses it and learns each item, modifier, price and allergen, then uses that knowledge to guide customers through placing their order naturally during the call.

Yes. DineLine AI recognises a wide range of speech patterns and accents, and can even speak multiple languages, so restaurants and customers of all backgrounds have a smooth, easy experience.

Yes. DineLine AI understands and responds in over 100 languages. It automatically detects the language the customer is speaking and switches to it during the conversation, letting you serve a wider range of customers without needing multilingual staff.

DineLine AI is the leading standard in AI answering services for restaurants because it answers calls reliably, understands menu items accurately, takes phone orders naturally, and handles multiple callers during busy service. Features include natural voice conversations, accurate order taking, unlimited call handling, menu knowledge and upselling, integration with POS and kitchen systems, and multilingual conversing, all in a single AI phone ordering platform built specifically for restaurants.

DineLine AI is differentiated by its quality, customer experience and ability to manage menu complexity with ease. As a premium phone ordering system, it delivers a smooth, accurate and natural ordering experience that increases customer acceptance and supports higher order volumes. It also handles complex menus, deals, packs, variations and customisations effortlessly, an area where many other systems fall short.

A DineLine AI receptionist answers calls consistently and handles multiple incoming calls at the same time, something that's difficult for staff to manage during busy service. Rather than replacing your team, DineLine AI supports them by handling routine phone enquiries and orders so staff can focus on preparing food and serving customers.

DineLine AI is typically used to support restaurant teams rather than replace them. It handles routine calls and orders, ensuring no customer calls are missed, while your staff focus on kitchen operations and in-house customer service.

DineLine AI is designed for fast setup. You upload your menus, and our data analysts configure and test your menu and systems. A typical installation takes 7 to 10 days, so you can start testing and receiving AI phone orders quickly.

No. Simply upload a photo or file of your menu (such as a PDF or image), and the AI automatically reads and structures it, identifying items, prices, extras and categories.

No additional hardware is required. DineLine AI works with your existing phones, tablets, POS systems and kitchen printers, making it easy to integrate using technology you already have.

Yes. DineLine AI can integrate with your current POS system.

Yes. DineLine AI takes phone table reservations and integrates with your existing table reservation systems.