DineLine AI: Revolutionizing Takeaway for Adelaide Restaurants

A Game-Changer for Local Eateries

Adelaide restaurants Amalfi Pizzeria Ristorante and Rocco’s Pizza are leading the charge in adopting an innovative AI-powered takeaway tool. This tool, known as DineLine AI, is designed to reduce costs, minimize missed calls, and save staff time in bustling restaurant environments.

DineLine AI was developed right here in Adelaide. It takes phone calls and delivers orders to kitchens automatically. Imagine a system that learns your menu and remembers regular customers' orders. It ensures that every order is taken and fulfilled efficiently. Plus, it can speak almost any language fluently, allowing customers to order in their native tongue. How cool is that?

Expert Insight from the Hospitality Industry

Frank Hannon-Tan, co-owner of Amalfi Pizzeria Ristorante, played a crucial role in the development of DineLine. With 30 years of experience in the hospitality industry, he focused on how this product could help business owners reclaim revenue lost to takeaway platforms. These platforms, like Uber Eats and DoorDash, charge commission fees exceeding 30%. This makes it tough to turn a profit.

At just $3.50 per hour to run during business hours and with no commission fees, Hannon-Tan calls DineLine a fantastic tool for retaining profits. By using AI to handle phone orders, staff can focus on preparing dishes and serving in-house customers. This ensures smooth operations and quick service for everyone.

“In the context of a restaurant where I can’t employ anybody for a shorter period than two hours, I need to manage those staff and keep control of my labour costs,” Hannon-Tan explained.

How DineLine Works

DineLine AI uses a Large Language Model to communicate with customers in natural language. This technology is built on a platform developed by OpenAI, the creators of major AI tools like ChatGPT. Thanks to this collaboration, a small team of South Australian developers put the tool together in just 18 months.

One of the standout features of DineLine is its commitment to data ownership. Customer data—including names, phone numbers, and orders—remains with the business, not with DineLine. Hannon-Tan pointed out that many delivery platforms retain customer data and do not share it with the restaurants. “That is, from my point of view, disingenuous,” he said.

Support from Local Leaders

Adelaide Lord Mayor Dr. Jane Lomax-Smith expressed her support for local businesses at Amalfi. She highlighted the potential of DineLine to help city restaurants thrive in a challenging economic climate. “We know how tough it can be to make ends meet in hospitality, and this is technology that is going to make a positive difference at an affordable price,” she said.

The Future of DineLine AI

DineLine AI is already making waves in restaurants across Adelaide. The goal is to expand its reach globally in the future. This tool is not just an innovation; it’s a lifeline for restaurants looking to improve their operations and customer service.

Conclusion: Embrace the Change

As restaurant owners, it’s time to embrace technology that can streamline operations and enhance customer experiences. DineLine AI offers a unique solution to the challenges faced in the takeaway sector. By automating phone orders, you can focus on what really matters—serving your customers and growing your business.

If you want to learn more about how DineLine AI can transform your restaurant, check out the full article here.

Let’s make the future of dining brighter and more efficient together!