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Privacy Policy

At DineLine AI we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how DineLine AI (“we”, “us”, “our”) collects, uses, discloses, and stores personal information through this website and related services (the “Service”). This policy applies to all users of our website, including Customers, Restaurants, and visitors.
 

1. What Information We Collect

We collect information that you voluntarily provide and other data collected automatically when you interact with our website.

Personal Information You Provide

When you register, contact us, subscribe, or use our services, we may collect:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing or payment information

  • Other contact information provided via forms

Automatically Collected Information

We may also collect data automatically via website activity, such as:

  • IP address

  • Device information

  • Browser type

  • Page interactions

  • Cookies and tracking technologies

This includes analytics and behavioural data used to help improve the Service.
 

2. How We Collect Your Information

Information is collected through the following:

  • Website forms and registrations

  • Service usage and account creation

  • Cookies and tracking technologies on the website

  • Third-party service integrations

  • Communication via email or phone

We outline the type of information we collect and how it is captured from you.
 

3. How We Use Your Information

We use personal data to:

  • Provide and operate the Service

  • Communicate with you (customer support and updates)

  • Manage subscriptions and billing

  • Improve user experience and Service functionality

  • Personalise communications and marketing (with consent)

  • Analyse and enhance website and services

We also process call recordings and related data for quality assurance and diagnostic purposes as explained in our Terms & Conditions.
 

4. How We Store, Use, Share, and Disclose Information

We store your personal data securely and use it to fulfil our service obligations. Personal data may be:

  • Stored on secured servers hosted by Wix and related third-party providers

  • Shared with third-party service providers who assist with operations (e.g., payment processors, analytics tools)

  • Disclosed if required by law or legal process

We retain call records as permitted under the Terms & Conditions, and audio transcripts will be anonymised or deleted in accordance with agreed retention policies.
 

5. Cookies & Tracking Tools

We and our third-party partners use cookies, web beacons, and similar tracking technologies to collect data about your interaction with the website.

Cookies may be used to:

  • Enable website functionality

  • Track usage and analytics

  • Deliver personalised content

You may control cookies through your browser settings or consent tools available on the website.
 

6. Your Rights and Choices

You may have rights under applicable privacy laws including:

  • Accessing your data

  • Correcting inaccurate information

  • Requesting deletion

  • Withdrawing consent

To exercise these rights, please contact us at the email below. We will respond within the timeframe required by law.
 

7. Communication With Users

We may contact you via email, phone, or other lawful communication channels to:

  • Respond to inquiries

  • Provide account or service updates

  • Send promotional information (with consent)

  • Share legal notices

You may unsubscribe from marketing communications at any time.
 

8. Changes to This Privacy Policy

We may modify this Privacy Policy as required by law or as our services evolve. Notice of material changes will be posted here with an updated date.
 

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Email: admin@dinelineai.com

Address: CitiSoft Pty Ltd ACN: 673 804 683
203 Fullarton Road, Eastwood SA 5032, Australia
 

10. Additional Notes

  • This Privacy Policy is incorporated into and governed by your use of the Service as described in the Terms & Conditions.

  • Your continued use of the Service constitutes acceptance of this Privacy Policy.

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