Terms and Conditions of Use
1. Agreement to Terms
This End-User Licence Agreement ("Agreement") is a binding contract between you ("you", "Restaurant", or "Restaurant’s Customer") and DineLineAI for use of our artificial intelligence-driven services to automate phone ordering, menu queries, and customer interaction. By signing up for, accessing, or using our Service in any manner, you acknowledge that you have read, understood, and agreed to be bound by this Agreement, including our Privacy Policy, and all other terms and policies referenced herein.
Your continued use of the DineLine service constitutes full and unconditional acceptance of these Terms and Conditions.
2. Scope of the Service
DineLineAI provides a cloud-based AI phone assistant for restaurants. Our technology:
Handles inbound phone calls
Manages menu queries
Accepts takeaway or reservation requests
Integrates with third-party POS systems (where supported)
The Service is delivered via our SaaS platform and accessed through the configuration of your business telephone system.
3. Data Ownership and Use Rights
3.1 Ownership
All customer data, call records, transcripts, menu information, and transaction data generated through use of the Service ("Restaurant Data") shall be jointly owned by the Restaurant and DineLine. Each party may use, commercialise, disclose, or otherwise deal with the Restaurant Data in any manner it sees fit, without requiring the consent of the other.
3.2 Licence to Use
By using the Service, you grant DineLineAI a non-exclusive, irrevocable, royalty-free, perpetual, worldwide licence to:
Use, process, store, modify, and analyse your Restaurant Data;
Aggregate or anonymise the data for commercial purposes (e.g., analytics, training, benchmarking); and
Share or license such aggregated insights or products to third parties.
This licence is unrestricted in duration and purpose, provided the data remains anonymised when shared externally.
3.3 Call Recording Consent
The Customer and Restaurant expressly consent to DineLine recording all calls made through the Service for internal diagnostic and quality assurance purposes only. All recordings will be:
Stored in an anonymised manner, meaning any information that could reasonably identify a customer, restaurant, staff member, or third party will be removed or redacted;
Retained for no longer than thirty (30) days from the date of recording; and
Accessible only to authorised DineLine personnel who require access for system maintenance, troubleshooting, or service improvement.
Call recordings will not be disclosed, shared, or made accessible to any third party, except where required by law. Handling of call data is subject to and governed by our Privacy Policy, which forms part of this Agreement.
3.4 Right to Request Deletion of Call Records
The Restaurant or its Customers may request that DineLine permanently delete all records of specific Customer Order conversations. Upon receipt of a valid request, DineLine will take reasonable steps to securely and permanently delete the relevant audio recordings, transcripts, and related data from its systems, provided that:
DineLine shall comply with such requests within a reasonable timeframe, unless required by law to retain the data for a longer period. This right is subject to the limitations set out in Clause 3.3 regarding data anonymisation and retention practices.
4. Pricing and Payments
Use of the Service requires payment in accordance with our current pricing tiers, as published on:
🔗 www.dinelineai.com/pricing
4.1 Usage-Based Fees
The Restaurant must pay DineLine fees based on the actual hours the Service is used. Charges are calculated according to DineLine's prevailing hourly rates at the time of usage, as published or otherwise notified to the Restaurant. Billing will occur monthly in arrears unless otherwise agreed in writing.
4.2 Failure to Pay
Failure to make timely payment may result in suspension or termination of the Service. We reserve the right to apply late fees or seek recovery costs.
5. Account Registration
To use the Service, you must:
Provide accurate and current business information
Be authorised to bind your Restaurant to these terms
Maintain security of login credentials
Provide a valid Credit Card to make payment for the use of the DineLine service
DineLineAI may suspend access if inaccurate, fraudulent or unauthorised activity is suspected.
6. Licence and Intellectual Property
DineLineAI retains all intellectual property rights to its software, models, scripts, integrations and underlying technology.
You are granted a limited, non-exclusive, non-transferable licence to use the Service for your restaurant’s internal business purposes.
You must not reverse-engineer, replicate or copy the Service.
7. Confidentiality
Any non-public information disclosed by either party marked as confidential or reasonably expected to be confidential must be protected and not shared without consent, except as required by law.
8. Termination and Service Suspension
The Restaurant may pause, stop, or terminate the Service at any time through the DineLineAI customer portal available at www.dinelineai.com. Upon such action, the Restaurant’s access to the Service will be adjusted accordingly.
Notwithstanding any pause, suspension, or termination, the Restaurant remains liable to pay DineLine for all usage of the Service accrued up to the effective date of such action, calculated in accordance with the prevailing rates at the time of use.
DineLine may also suspend or terminate the Service at any time in the event of breach, misuse, or failure to pay.
Upon termination, access to the Service will cease, and DineLine may retain anonymised Restaurant Data in accordance with Clause 3.2.
9. Limitations of Liability
To the extent permitted by law, DineLineAI is not liable for indirect, incidental or consequential damages, including lost profits, data loss or business interruption.
Our total liability under this Agreement is limited to the amount you paid us in the 6 months prior to the event giving rise to the claim.
10. Service Availability and Support
While we strive for 99.9% uptime, the Service may be temporarily unavailable for maintenance, upgrades, or unexpected outages. We will use reasonable efforts to restore service promptly.
11. Updates and Changes
We may revise these Terms from time to time. You will be notified at least 30 days before material changes. Continued use of the Service after such changes constitutes your acceptance.
12. Governing Law and Dispute Resolution
12.1 Governing Law
This Agreement and any dispute, controversy, or claim arising out of or in connection with it (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the State of South Australia, Australia, without regard to conflict of law principles.
12.2 Exclusive Jurisdiction
Each party irrevocably submits to the exclusive jurisdiction of the courts of South Australia, including both the State and Federal Courts located in Adelaide, for the purpose of hearing and determining any dispute arising under or in connection with this Agreement. Each party waives any objection based on venue, forum non conveniens, or lack of jurisdiction.
12.3 Dispute Resolution Procedure
Before initiating litigation or arbitration (except in relation to urgent interlocutory or injunctive relief), the parties must follow the procedures below:
(a) Notice of Dispute and Good Faith Negotiation
A party claiming a dispute must notify the other party in writing, describing the nature of the dispute and the relief sought. Within ten (10) business days of receiving the notice, senior representatives of both parties must meet (virtually or in person) and use their best efforts to resolve the dispute in good faith.
(b) Mediation
If the dispute is not resolved within twenty-one (21) business days after the initial meeting, either party may refer the dispute to mediation conducted in Adelaide, South Australia, under the Resolution Institute Mediation Rules. Mediation is not mandatory but is encouraged before escalating the matter further.
(c) Arbitration (Mandatory if Mediation Fails or is Declined)
If the dispute remains unresolved thirty (30) business days after the mediation commences (or if mediation is declined or not initiated), the dispute must be submitted to final and binding arbitration in Adelaide, South Australia. The arbitration shall:
Be conducted in accordance with the Resolution Institute Arbitration Rules;
Be heard by a sole arbitrator, mutually agreed upon by the parties or, failing agreement, appointed by the President of the Law Society of South Australia;
Be conducted in the English language;
Be confidential, with all documents, proceedings, and awards subject to strict confidentiality.
13.4 Injunctive and Urgent Relief
Nothing in this clause restricts a party from applying to a court of competent jurisdiction for urgent interim, injunctive, or interlocutory relief where such relief is reasonably necessary to protect that party’s rights or interests.
13.5 Costs
Each party will bear its own legal and mediation costs. The arbitrator may determine the apportionment of the costs of arbitration (including the arbitrator’s fees) in the final award.
13. Contact
For any questions about these Terms:
Email: admin@dinelineai.com
Mail: CitiSoft Pty Ltd ACN: 673 804 683 , 203 Fullarton Road, Eastwood SA 5032
